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Category: Leadership

  • Winds of change fan Obama’s high expectations

    Since Barack Obama won the US presidential election last week, warm goodwill around the world towards the President-elect (and, I’d argue, towards the USA in general) is undiminished; if anything, it’s increasing. You can read the opinions of political analysts,…

  • Communication lessons from JetBlue

    An airline with a blog, a Twitter account and its employees saying really good things about its new Terminal 5 which opened for business this week? No, it’s not the T5 you might be thinking of, the one that presented…

  • Evidence of Timberland’s social responsibility

    Last week while on a guilt-free shopping trip, I bought a pair of Timberland loafers. Factory outlet pricing (about a third less than you’d normally pay), so I was quite pleased with my bargain. What intrigued me, though, was a…

  • Courageous decisions helped regain brand trust

    I watched a fascinating documentary on the Virgin1 TV channel last night – the story of the Tylenol poisoning crisis in 1982. Seven people died in the Chicago area after ingesting Tylenol Extra Strength capsules that had been deliberately laced…

  • Communicating for leadership

    Three useful resources about leadership communication: The December 2007 edition of the IABC Cafe2Go podcast includes an interview I did with Jay Coleman, chair of IABC’s Excellence in Communication (EXCEL) Award. Topics discussed include a leader’s communication role, some of…