Category: Mobile
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On target with QR codes
A technology that’s often criticized as being in a cul-de-sac is QR codes, those little square images that you scan with an app on your smartphone to perform some kind of action. It’s that ‘action’ that’s the focus of criticism…
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Freedom from charger entanglement
If you have lots of mobile and other portable devices as I do, I bet you have a lot of chargers to go with them, undoubtedly one charger per device. I just did a quick count around the office: ten…
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Vodafone #FAIL
I wrote the other day about delighting your customers not just pleasing them. The focus was all about behaviours and leadership, not technology or social media tools (although all of those things are intertwined in so many ways). “Delighting the…
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Delight your customers, don’t just please them
Some interesting shifts in thinking are getting underway in the travel industry, according to AdAge, with British Airways in the forefront of looking at how they’re using technology in customer service and what they need to do to help their…
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Quartz digital delivery starts Sept 24
An interesting experiment in the future of mainstream news media and its publishing platform goes public on Monday September 24 with the official launch of Quartz, a new digital business magazine from US publisher Atlantic Media. Quartz is intended primarily…