Category: Public Relations

  • Making politics interesting again #EP2014

    If Nigel Farage has achieved one other thing apart from his seismic shifting of the political landscape in the UK following elections for the European Parliament across the European Union on May 22, it’s making politics more interesting again. And…

  • Customer disservice from Virgin Media

    Customer disservice from Virgin Media

    I thought I was over writing posts about ineffective customer service, the kind of thing that was pretty common four or five years ago. The type of customer service that revolves around call centres and staff that, while friendly and…

  • If you attend one comms event this summer, make it #FutureComms14

    A really good conference for communicators takes place in London next month, and plans are well advanced for a day of valuable professional development, strongly focused on the question “What’s the future of communications?”and how to address it: The disciplines…

  • Putting wearable tech in the business context

    Putting wearable tech in the business context

    A quick search on Google for the term “wearable technology” will produce some 162,000 results, about what you might expect for two very broad key words on such a topic. The focus of course is very much a consumer one,…

  • The big idea from Sprinklr

    Less than three months after its acquisition of social business pioneer Dachis Group, social media SaaS vendor Sprinklr launches the next stage in its drive to bring greater integrated ‘social at scale’ ability to large enterprises with the introduction of…