Category: Social Media
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Sprinklr gets satisfaction
It looks like the $46 million that Sprinklr raised from investors earlier this month is powering the enterprise social media firm’s expansion drive with its announcement last week that it has acquired Get Satisfaction, an online customer engagement community platform…
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Sprinklr raises $46m to build out an omnichannel offering: Experience Cloud
“Omnichannel” is a word to get used to as I expect we’ll hear this buzzword more and more as the technical marketing term to describe something relatively simple: the seamless customer experience. More on that in a minute. It’s a…
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The richness of WordCamp London 2015
#wcldn (@ WordCamp London) https://t.co/RpOQMSlSQ7 pic.twitter.com/ZFgx9DWeFA — Neville Hobson (@jangles) March 21, 2015 This past weekend, as many as 600 people got together in North London to talk about things WordPress, the content management system that is the platform of…
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Brian Solis and Chris Saad launch Context Matters podcast
A new voice joined the ranks of business podcasts this week in the form of Context Matters, a new audio podcast from Brian Solis and Chris Saad. The podcast’s focus is clear: Context Matters is a podcast featuring discussions at…
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Cluetrain evolved
Nearly sixteen years ago, a manifesto was published that has had a profound influence on many people’s thinking and, indeed, behaviours when it comes to business communication and marketing. That publication was The Cluetrain Manifesto, a collection of 95 separate theses written by Christopher…