Tag: customer service
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A Balanced Approach to AI Integration: Lessons From Klarna’s Customer Service Success
Klarna, a Swedish international fintech company, has introduced an AI assistant developed in collaboration with OpenAI, the maker of ChatGPT. Klarna says it has significantly transformed its customer service operations. In a press release on 27 February, Klarna itemised an…
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Unmet Expectations with iContact
Updated 18 March 2024. Not long after I posted my late-January update, I learned from iContact Support that they and DHL had concluded that my package had been “lost in UK customs.” I engaged in an email discussion with iContact…
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A shout-out to Samsung for great customer service
I’m a big fan of Samsung‘s products especially their Galaxy series of smartphones. My first Samsung smartphone was a Galaxy S3 in 2012. That was followed by an S4 and then an S6. I’m now on a Galaxy S8. The…
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The long vision of SpecSavers versus the short-sightedness of Boots
I’ve always believed that it’s the little things that really matter when it comes to excellent customer service. I’m talking about the types of thing that don’t require a huge effort by an employee of a company, or a conscious…