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  • Dilbert’s unique take on the mini-tablet market

    Humour aside, a “bad tablet and an even worse phone”? In my experience, an excellent tablet but probably not good as a phone. Much depends on what you want to use such a device for. I have a Dell Streak…

  • Be where your customers are – it’s simple

    There’s a huge gap in expectation as Econsultancy reports on research by Zendesk that says: 62% of customers are looking for more support through social media 23% of companies actually provide it that way on Facebook Simple action: pay attention…

  • YouTube: the global TV channel

    I caught a few minutes of President Obama’s Google+ Hangout last night as it was streamed on YouTube. If you’ve done a Google+ Hangout video chat before, you’ll be familiar with the format and this was no different. Except, of…

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  • Social media: word of mouth at scale

    Among some compelling metrics about Facebook’s contributions to Europe’s economies last year – led by $15.3 billion value and 230,000 jobs – is this description of social media by Facebook COO Sheryl Sandberg: […] She argued that we’re living in…

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  • Pick up the pitchforks

    Powerful stuff from +Clay Shirky who describes the US entertainment and media industry thus in his call to ‘pick up the pitchforks’ re SOPA and PIPA: “[…] This is an industry that demands payment from summer camps if the kids…