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Author: Neville Hobson

  • FIR Live 22 set for April 30: Expert panel will field your social media analytics questions

    FIR Live #22 Saturday, April 30, 2011 10am PT / 1pm ET / 6pm UK Participate or listen in Our 22nd FIR Live will focus on social media analytics, and we couldn’t be more pleased with the panel we’ve lined…

  • Charlie Chaplin Google Doodle

    It’s always a pleasure to visit the Google search page as you never quite know what to expect in the Google logo you will encounter as it might have received the Google doodle treatment. Today, Google may well have produced…

  • Social media driving IR evolution

    Social media offers a better user experience than investor relations websites, says Dominic Jones in a compelling post in which he argues that social media investor relations has reached a tipping point: […] company disclosure channels that once seemed innovative…

  • FIR Book Review: Customer Service by Peter Shankman

    Customer Service by Peter Shankman. FIR Book Reviews editor Bob LeDrew reviews Peter Shankman’s Customer Service: New Rules for a Social Media World. PR Week has described Peter as "redefining the art of networking," and Investor’s Business Daily has called…

  • How would you define social media?

    The trouble with any discussion about social media is that, more often than not in my experience, a clear definition of the term ‘social media’ hasn’t been agreed by the parties to the discussion. The result sometimes is elevated temperatures…