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Category: Communication

  • Global perspectives on social media

    A week-long feast of knowledge opportunity awaits you next week in over 20 cities around the world when Social Media Week kicks off on February 13. This bi-annual professional development event offers you a series of interconnected activities and conversations…

  • Be where your customers are – it’s simple

    There’s a huge gap in expectation as Econsultancy reports on research by Zendesk that says: 62% of customers are looking for more support through social media 23% of companies actually provide it that way on Facebook Simple action: pay attention…

  • YouTube: the global TV channel

    I caught a few minutes of President Obama’s Google+ Hangout last night as it was streamed on YouTube. If you’ve done a Google+ Hangout video chat before, you’ll be familiar with the format and this was no different. Except, of…

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  • Integrated CIPR news on your desktop – shame about mobile

    The Chartered Institute of Public Relations (CIPR) launched a social media newsroom on January 23. In  their words, it “integrates announcements on our website with our Twitter feed, Facebook and LinkedIn pages and with the CIPR Conversation.” It’s a good…

  • FIR Interview: Walgreens Social Media Director Adam Kmiec

    FIR co-hosts Neville Hobson and Shel Holtz interview Adam Kmiec, director of social media for Walgreens, the largest drug store chain in the US and a Fortune 50 company. Walgreens has engaged in the last 10 days or so in…