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Category: Reputation

  • How Burson Marsteller can emerge from its Facebook PR fiasco

    The "dirty tricks" kerfuffle surrounding Facebook and Burson Marsteller that erupted a few days ago surely couldn’t get worse for the beleaguered PR firm – but it did. Burson was caught out in a covert anti-Google smear campaign on behalf…

  • Customer service can make or break your business

    The following is a guest post by David Murton, a professional writer and blogger with a particular interest in the open source Drupal platform. David has been helping companies build and maintain their online relationships with customers since 2006. He…

  • Communication is key to issue management, Vodafone

    Trouble in the UK for mobile operator Vodafone this Monday morning as thousands if not millions of customers across the UK have no cellular or mobile broadband service at all. I’m one of those. As I write this post, there…

  • When Twitter and entrepreneurs collide

    There’s some speculation this weekend over the reasons why Twitter suspended three third-party mobile apps on Friday. Ubertwitter (now known as Ubersocial), Twidroyd and Ubercurrent were all suspended due to what Twitter described as “policy violations.” What this means from…

  • The trouble with Skype is you can’t rely on it yet

    The Skype outage in the week just before Christmas was an inconvenience to millions of people who use the internet phone service. For up to two days, the service was effectively unavailable to tens of millions of people  – no…