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Full story: Goodwill 2017For many people in the UK and elsewhere, today is the last working day before Christmas Day which falls on a Monday this year. I’ve spent most of today wrapping up work-related matters in order to have a clean slate, as it were, for the fast-approaching Christmas break. Like many of you, I’ll be largely in rest and relaxation mode until the first week of January in the New Year. Christmas is a time to reflect on the wider matters…
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Full story: 2018: the year of chatbots, AI and digital personal assistants2017 was the year that artificial intelligence (AI) generally gained a greater consciousness in the public mind as well as in the minds of many professionals, not the least being those in the broad communication business – especially public relations, advertising, marketing and employee communication. Every time we see a robot mentioned in the mainstream media, there’s either a photo of the Terminator or some human-looking machine which feeds our fear – adding to the uncertainty and doubt already in…














