Category: Artificial Intelligence
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How AI is Changing the Consulting Game
As artificial intelligence transforms the consulting industry, the traditional pricing model based on billable hours is quickly becoming obsolete. With AI cutting the time needed for many consulting tasks, clients are demanding a shift to value-based pricing. That’s the essential…
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Not Using AI Could Become a Matter of Negligence
In FIR podcast episode 403 of our For Immediate Release podcast, the long-form monthly edition for April, Shel Holtz and I discussed a range of compelling subjects over the course of an 82-minute conversation. I’d like to talk about one…
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How AI is Changing the Game for Intellectual Property and Trademark Law
The relentless and transformative impact of artificial intelligence (AI) in the professional sphere is nowhere more evident than in the complex world of intellectual property (IP) and trademark law. In episode 8 in Season 3 of the Ideas to Innovation…
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The Evolution of Search in the Age of AI Chatbots
Today, we’re witnessing a pivotal transformation in how we search for and interact with information online. With established AI chatbots like ChatGPT and new entrants like Perplexity gaining prominence, the narrative of search is rapidly evolving, presenting a mix of…
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A Balanced Approach to AI Integration: Lessons From Klarna’s Customer Service Success
Klarna, a Swedish international fintech company, has introduced an AI assistant developed in collaboration with OpenAI, the maker of ChatGPT. Klarna says it has significantly transformed its customer service operations. In a press release on 27 February, Klarna itemised an…