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Full story: Do corporate apologies make any difference?
Reading today’s Telegraph over breakfast this morning, I opened page 6 to see a large display ad by Barclays Bank, pictured, containing an open letter of apology signed by its chairman, Marcus Agius. The apology is to do with the Libor interest-rate fixing scandal for which Barclays was fined £290 million ($450 million) last month by regulators in the UK and the US. It led to the resignations of Barclays CEO Bob Diamond and the COO Jerry del Missier. Chairman…
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Full story: The definition of management
According to Dilbert. Love the humour, which reminds me of a workplace culture I experienced a previous life or two ago. No trust at all. Mind you, employee behaviours didn’t help. And leadership was dysfunctional, at best. All a virtuous circle, though – management didn’t trust employees; employees cared little about their work because management didn’t trust them, didn’t seem to care about them… How different it all could have been. How’s your workplace? Familiar sounding or an unrecognizable place?…
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Full story: The trouble is, the 2012 Olympic Games start in two weeks…
O2’s total outage during the past 24 hours has raised questions about the readiness of the UK’s telecoms infrastructure ahead of the London Olympics, according to analyst firm Ovum. “The huge influx of visitors to London ahead of the games will cause network traffic spikes, putting pressure on the UK’s mobile networks which already have a poor reputation compared to others in Western Europe,” said Steven Hartley, practice leader, Ovum Telecoms Strategy in an Ovum comment email. “While UK mobile…
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