Sprinklr.com is a social media management platform for large organizations, run by founder Ragy Thomas. In this FIR video interview – conducted over the latest iteration of the Google+ Hangout (with its ability to include screencasts) – Thomas explains the origins of Sprinklr, how it works and who’s using it. (If you don’t see the […]

FIR co-host Shel Holtz delivered a presentation at Blogworld and New Media Expo 2011 in Los Angeles on November 5, 2011, on why organizational leaders should love, not block, employee social media access. This is the audio, recorded by the good folks at Blogworld (and hence the large file size). The video is also available […]