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Full story: FIR Book Review: Customer Service by Peter Shankman
Customer Service by Peter Shankman. FIR Book Reviews editor Bob LeDrew reviews Peter Shankman’s Customer Service: New Rules for a Social Media World. PR Week has described Peter as "redefining the art of networking," and Investor’s Business Daily has called him "crazy, but effective." Peter is best known for founding Help A Reporter Out (HARO), […]
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Full story: The Hobson and Holtz Report – Podcast #594: April 11, 2011
Content summary: Vote for FIR on Podcast Alley; diary date: next FIR Live on April 30 on social media analytics; listener comments discussion; Ragan promo; News That Fits: marketers get ready for the ‘Validation Era’, Dan York reports on Mediasift licenses Twitter firehose and more, the Media Monitoring Minute with CustomScoop, is mass media winning […]
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Full story: IABC EuroComm 2011 in Turin
Europe’s leading conference on corporate communication from the International Association of Business Communicators Europe Middle East Region takes place on April 7 and 8 in Turin, Italy Starting today, EuroComm 2011 features a line-up of great speakers, from the opening keynote by Stephane Dujarric, the Director for News and Media for the United Nations overseeing […]
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