Content summary: New FIR Interview posted; congrats to SHIFT; Dan York reports on eComm 2009, Twitter, and more; the Media Monitoring Minute with CustomScoop; follow up discussion on the ethics of email marketing; News That Fits: research shows communicating online beats getting entertained, Sky News creates a Twitter correspondent, IABC Marketplace launches today; listeners’ comments […]

In this FIR Interview, Shel Holtz talks with Wendy Arnott and Steven Green on how The Hive breathed life into a customer service initiative among employees at TD Bank Financial Group in Canada. Get this podcast: Download the MP3 file (15Mb, 32:46) Get the show on iTunes Subscribe to the FIR Interviews RSS feed About […]

Content summary: Shel’s on his own; vote for FIR at Podcast Alley; FIR community support for Bryan Person whose sister-in-law perished in a car crash yesterday in her native Kenya; CDs from Runaway Dorothy are still available to first-time commenters; interview about how TD Trust used The Hive software is set for Tuesday; Neville contributes […]