Content summary: A topic for the next call-in show; CNW Group interview coming; Ragan to exand unconference program; Media Monitoring Minute; Dan York’s report; Neville and David Phillips under the English Channel; Eric Schwartzman’s report; One-Minute News: how to handle an online attack, the value of letting customers comment; McDonald’s opens an internal blog; David […]

Content summary: Discussion: should ‘off the record’ be respected by journalists?; the Media Monitoring Minute with CustomScoop; Lee Hopkins reports from a social media event in Sydney; be careful with your email password online; Southwest Airlines goes on a PR offensive; when an interview descends into chaos and the audience takes over; eBay hires a […]