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Full story: It takes more than gestures to deliver amazing customer service
It makes a nice change to have my expectations about Virgin Media exceeded. Mind you, those expectations were pretty low so it didn’t take much – just a phone call. I got that call last Thursday morning from a supervisor in Virgin Media’s tech support. His name is David. I don’t know his last name. […]
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Full story: The Hobson & Holtz Report – Podcast #297: November 29, 2007
Content summary: Neville’s in Germany; WordPress for Dummies review is up; a look at Google’s intranet; Media Monitoring Minute; CustomScoop launching Media Bullseye; the best PR for tech startups; Facebook’s Beacon; a report from Eric Schwartzman; a bad week for IT; a report from Dan York; IABC’s Gold Quill awards; One-Minute News; listener comments; the […]
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Full story: Disruptive is good for 3
I spent an interesting and enjoyable couple of hours at mobile operator 3‘s UK headquarters in Maidenhead last week in the company of a handful of bloggers and some executives from 3. Arranged by Parys Communications, one of 3’s PR agencies, the meeting was an informal get-together to exchange some views and hear 3’s thoughts […]
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Full story: Just a paying customer
I really am nonplussed about Virgin Media. In October, I jumped over hurdles and through hoops in getting online after my broadband net connectivity disappeared for almost four days. Most of the hurdles and hoops were to do with dealing with Virgin Media’s premium-cost telephone tech support. Truly, an absolute nightmare, and expensive to boot. […]
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Full story: FIR Book Review – WordPress for Dummies: November 27, 2007
One of the most popular platforms for creating and managing a blog is WordPress. From its origins in 2003, WordPress has grown to be the largest self-hosted blogging tool in the world, used on hundreds of thousands of sites and seen by tens of millions of people every day. A new book, WordPress For Dummies, […]
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