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Full story: The Hobson and Holtz Report – Podcast #613: August 22, 2011
Content summary: FIR listener survey live next week; Shel’s video interview with Lee Hopkins is up; some impressions of Asia from Shel’s three-country trip for IABC last week; Eric Schwartzman’s workshops cancelled outside North America; no Michael Netzley report this week; SNCR call for entries for the 6th Annual Excellence in New Communications Awards; listener […]
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Full story: FIR Interview: Lee Hopkins on Twitter and symbolic convergence theory
Lee Hopkins, FIR’s first correspondent and a social media strategist, has been working on a Ph.D. that originally focused on communication and virtual worlds. He recently shifted his attention to whether the decades-old communication theory of "symbolic convergence" is applicable to Twitter. In this FIR Interview, co-host Shel Holtz met up with Lee in Sydney, […]
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Full story: Will iPads lead to better customer service?
British Airways “revolutionises customer service using iPads,” says a BA press release on August 17 about a service trial that got quite a bit of attention this week. The airline says it’s trialling iPads with 100 cabin crew to enable them to improve the service they give to passengers by, for instance, quickly identifying where […]