Senior Forrester analyst Augie Ray speaks with FIR co-host Shel Holtz about The ROI of Social Media Marketing, a new report from Forrester Research that goes beyond the financial measures to address a variety of ways to assess the impact of companies’ social media efforts. According to Forrester, "Social media marketing delivers a wide range of benefits to organizations that are beneficial in the short term and long term in ways both quantitative and qualitative. To properly value the impact…

Content summary: Contest continues for free FIR iPhone app; next FIR Live is August 14 with panellists that include Steve Rubel, Scott Monty and Jennifer Cohen; new FIR Interview with the Smithsonian’s Michael Edson posted, another one to come this week with Forrester’s Augie Ray; no report from Michael Netzley this week (get well soon, Michael!); listener comments discussion; 5 minutes on… BP’s carrier pigeons, the Social Media Club hits 100,000 members, why Facebook will never add a ‘dislike’ button,…

FIR Live is back! Is it wise for companies to direct consumers to their Facebook pages instead of their websites? That’s the subject the panel will discuss on Saturday, August 14 in our live call-in show, at 10am Pacific, 1pm Eastern and 6pm London. The panel will include: Steve Rubel, Senior VP and Director of Insights, Edelman Digital, who wrote about the trend in his March column for Forbes.com Scott Monty, head of social media at Ford Motor Company, which…