Content summary: Katie Paine, CEO of KDPaine & Partners, was one of a host of speakers at the Sixth Annual New Communications Forum held in San Mateo, California April 20-23, 2010. Paine’s breakout session, part of the NewComm Essentials track, was titled, “Defining Social Media ROI.” Download a PDF of Katie’s PowerPoint presentation. Get this podcast: Download the MP3 file (21.9Mb, 54:47) Get the show on iTunes Subscribe to the FIR Speakers & Speeches RSS feed Get the FIR app…

In this FIR Interview, co-host Shel Holtz talks to Kelly Hoey, president of the women’s professional network 85 Broads. Kelly provides an overview of the network and its use of social media. As a non-practicing lawyer, she also offers views on employee access from work to social networks. Get this podcast: Download the MP3 file (8.25Mb, 20:29) Get the show on iTunes Subscribe to the FIR Interviews RSS feed Get the FIR app for your iPhone or Android device About…

Content summary: The Iceland volcano ash cloud means Neville can’t get to NewComm Forum; FIR Interview with Christian Gunning posted, another one coming soon; update on The New PR wiki; five minutes of "have you heard..?"; listener comments; News That Fits: social media to the fore in communicating the Iceland volcano crisis, the transformation of blogging, the Media Monitoring Minute with CustomScoop, Michael Netzley reports from Singapore with observations on social networks in Asia, bad PR forces Apple to reconsider…