In this FIR Interview, co-host Shel Holtz talks to Christian Gunning, director of Corporate Communications for Boingo, which provides wifi service in airports across the US. On Saturday, April 10, an email meant to be used as a test was inadvertently sent, sometimes repeatedly, to Boingo customers. The company’s social media manager saw customers talking […]

Change is inevitable, even for FIR. Effective with our latest episode, FIR will be a weekly podcast, produced on Mondays. The Thursday instalment is now a thing of the past. Additionally, we have made several changes to the FIR format, most resulting from the 2009 listener survey, the results of which were released about a […]

Content summary: FIR goes weekly from today: no more Thursday show, only Monday; other changes inspired by feedback from last year’s listener survey; take advantage of great discounts for NewComm Forum 2010 next week; The New PR wiki (where FIR show notes are published) is still down, Tony Molloy has posted time codes for last […]