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Full story: Customer service in the age of the retweet
Virgin Media’s major service outage this morning reminded me how things have actually changed for the better with this company, certainly in my experience as a customer. Not only has their cable broadband internet service vastly improved in uptime and overall reliability compared to a few years ago but also their customer service, broadly speaking, […]
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Full story: The Hobson and Holtz Report – Podcast #487: September 28, 2009
Content summary: An explanation of Yom Kippur; no report from Michael Netzley this week; the Media Monitoring Minute from CustomScoop; Shel starts a discussion: Brands in Public by Seth Godin, and Google Sidewiki; News That Fits: John Cass posts about a Cisco WebEx blogger who deletes a competitor’s comment, Steve Rubel’s week in the clouds […]
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