Content summary: New FIR Interview posted; congrats to SHIFT; Dan York reports on eComm 2009, Twitter, and more; the Media Monitoring Minute with CustomScoop; follow up discussion on the ethics of email marketing; News That Fits: research shows communicating online beats getting entertained, Sky News creates a Twitter correspondent, IABC Marketplace launches today; listeners’ comments discussion; music from The Marble Tea; and more. Get FIR: Download the MP3 file (26.1Mb, 57:09) Subscribe to the RSS feed Get the show at…

In this FIR Interview, Shel Holtz talks with Wendy Arnott and Steven Green on how The Hive breathed life into a customer service initiative among employees at TD Bank Financial Group in Canada. Get this podcast: Download the MP3 file (15Mb, 32:46) Get the show on iTunes Subscribe to the FIR Interviews RSS feed About our Conversation Partners At TDBFG, Wendy Arnott leads internal and external communication for both TD Canada Trust, TD’s Canadian Retail Bank which has 10 million…

Content summary: Shel’s on his own; vote for FIR at Podcast Alley; FIR community support for Bryan Person whose sister-in-law perished in a car crash yesterday in her native Kenya; CDs from Runaway Dorothy are still available to first-time commenters; interview about how TD Trust used The Hive software is set for Tuesday; Neville contributes to the intro; Michael Netzley’s Asia Report; Media Monitoring Minute; News that Fits: Skittles web site goes 100% social, personal branding in the age of…