Forrester Research has issued two important studies for those interested in implementing Web 2.0 strategies for internal communication and knowledge purposes. G. Oliver Young, along with Eric G. Brown and April Lawson, authored “Passionage Employees: The Gateway to Enterprise Web 2.0 Sales,” which notes that employees are beginning to use Web 2.0 tools in their […]

Content summary: Shel’s in Dallas, Neville’s at the Conference Board Europe meeting in Zurich, the Chatham House Rule, employee-generated media, Media Monitoring Minute, StopBlocking.org campaign, Dan York reports, David Phillips reports, listener comments, the music, and more. [Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 […]