Forrester Research has issued two important studies for those interested in implementing Web 2.0 strategies for internal communication and knowledge purposes. G. Oliver Young, along with Eric G. Brown and April Lawson, authored “Passionage Employees: The Gateway to Enterprise Web 2.0 Sales,” which notes that employees are beginning to use Web 2.0 tools in their day-to-day lives, often without the sanction of the company. Young co-authored “Web 2.0 Social Computing Dresses Up for Business” with Rob Koplowitz, suggesting that social…

Content summary: Shel’s in Dallas, Neville’s at the Conference Board Europe meeting in Zurich, the Chatham House Rule, employee-generated media, Media Monitoring Minute, StopBlocking.org campaign, Dan York reports, David Phillips reports, listener comments, the music, and more. [Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir.] Show notes for September 20, 2007…