Shashi Bellamkonda joined Network Solutions – which once held the monopoly on dot-com domain registrations – as a customer service representative. His use of social media in all of his jobs led to his appointment as the coordinator of social media efforts for the company. In this FIR Interview, Shashi shares with Shel Holtz how he coordinates with other departments, how social media has been used to improve the company’s reputation, the metrics applied to his efforts, and a variety…

Overflow from FIR #408 on December 22, 2009. News That Fits: The iPhone is Apple’s Netbook: Almost Half of All Traffic from WiFi Networks Apple’s iPhone drives WiFi growth Download this podcast (4.65Mb, 10:03) If you want to automatically receive FIR Cuts as they’re published, subscribe to the RSS feed. (What are FIR Cuts?)