One of the pioneers in using social media to engage with customers and others is global technology firm Dell. During the past few years, Dell has been lauded for its transparency and engagement in how its social media channels like Direct2Dell and IdeaStorm have provided avenues for customers to engage directly with individuals within Dell which has also helped transform the company’s image and reputation in customer service. Late last month, SmallBusinessAdvice.tv was launched in the UK by Dell in…

Content summary: Neville on proctoring IABC accreditation exam candidates; Dan York reports on Twitter identifiers, the new dot tel domain, and more; the Media Monitoring Minute with CustomScoop; News That Fits – asking the Le Web community for the interview questions, Ford launches Ford Story, differing opinions on ‘driving to DC’, law firms at the cutting edge of internet tools, Google’s view of PR from Richard Edelman; listeners’ comments discussion and Friendfeed FIR Room round-up; music from Allison Crowe; and…