Intro: Two FIR Interviews posted: with Nick James, and with Tansley Stearns and Brian Rooney ; FIR Speakers & Speeches coming of Neville’s panel at Imperial College London; evening event in London with Brian Solis on July 12; IABC update (conference, David Murray’s post, new interim executive director); Ragan promo; Quick News: Introducing the NSA-proof font, astroturfing comes to the EU, a week after Instagram’s video launch Vine sharing tanks on Twitter, Second Life turns 10 and may have a…

While between 30 and 42 percent of companies (depending on which research you cite) still block employee access to social media, research increasingly suggests that training employees is more effective than trying to stop them engaging. The Filene Research Institute – which conducts research for credit unions – wanted to offer training to credit union employees, and asked QUEsocial to modify their off-the-shelf product (one screen of which is pictured above) to address the specific needs of the credit union…